Return Policy

We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items.  However, we reserve the right to charge a restocking fee of up to 20% of the order.   Within 30 days of receipt of your order, you may return products that:

  • Are in their original packaging
  • Have original manufacturer information
  • Are not used, installed, or disassembled
  • Are not damaged due to incorrect installation
  • Do not have missing parts, hardware or instructions

The following orders are not returnable:

  • Custom or special orders
  • Automotive repair manuals
  • Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to Import Parts Specialists will not be returned. Items not purchased from Import Parts Specialists will not be accepted.

Core Returns
Please note:

  • All fluids must be drained from the core
  • The core must be securely wrapped in plastic and sealed
  • Cores must be returned in the packaging used in the shipment of the order sent to you
  • Your core will be inspected to determine if the core is rebuild-able
  • Core return shipping charges are the responsibility of the customer. These are not refundable.

Refunds
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products 
If your product has been damaged in shipment, please notify our team within 24 hours of receipt of your product to begin a shipping claim process.

Labor
We will not refund any labor costs incurred by you or the installer of the products purchased at this website.  

Warranty information
Warranty is only that of the manufacturer. Import Parts Specialists, Inc. expressly disclaims all other warranties either expressed or implied. Buyer will not be entitled to recover from seller any consequential damages to property, or for loss of use, loss of time, loss of income or profits, as well as any other incidental damages.

Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, or email.